5400 gold, 13050 Justice Points, and 18475 Honor. That’s how much it’s going to run to replace the seventeen heirlooms that WoW’s mail system deleted while I was off saving Sanctuary.
Here’s the abbreviated timeline:
-Get beta invite
-Mail all heirlooms to my druid
-Copy druid to beta
-On live, send heirlooms back to alts
-Diablo 3 releases, WoW time all but disappears
-Get tired on D3 grind, fire up WoW
After not playing for a while – besides hopping on my main for five minutes here and there to see what guildies are on – it takes me a few days to get back in the swing of things. I decide to finally plop down $30 to move my SoR-boosted pally over to my main account and level her before Mists.
I knew I’d picked up the tanking helm/cloak a while back for another (abandoned) alt…. but now I can’t find them. I check Altoholic and give a sigh of relief – they’re sitting in my lowbie shaman’s mailbox. Toon hop, run to the mail and….. nothing but my D3 CE pet.
At this point, I realize two things. First, I’m a moron. Second, this can be fixed. Blizz is pretty awesome with their customer service; the few issues I’ve run into have always been sorted out (except for the Sea Turtle I fished up and lost, but that’s a story for another day).
I jump on the beta realm to get a list of what’s missing. There’s my level 4 gnome monk, Methadone, with all my gear intact. Snap a few screens just in case, hop back over to Cake, open a ticket, and wait.
Fast forward a week and a half. In a nutshell, Blizzard restored what mail they could, but apparently once it drops out of your mailbox, records are purged fairly quickly (they didn’t give a timeframe but it has to be less than a week, could even be with the Tuesday server resets).
They also said they can’t use anything from the test realms as evidence. I can kind of understand, but seriously, there’s no possible way I could have purchased all those items on beta.
My last resort was to ask, if I dig through my thousands of screenshots and find ones of my alts wearing the gear, would that be enough “proof”?
Okay, lesson learned, I guess you could say. But thinking about how much time I’ll have to devote to dungeons/LFR/PVP just to replace what I’ve lost…. I’m tempted to to just throw in the towel. I’m on the hook till at least October with my Annual Pass, though I’m the idea of calling CS and saying “I’m done” is very, very strong.
Sorry for the rant. If you read this far, thanks, and hopefully you can learn from my mistake.